After-Sales Services
Nilram data processing after sales services system provided appropriate facilities to record, track, control and finally reporting from product after sales services quantities and analysis and troubleshooting due to returns for the enterprise.
Some of covered processes:
- Defining expertise grade to each serviceman
- Defining various services, operations, pricing and its material at a period for each product
- Defining servicemen grouping based their expertise
- Defining after sales services representations and their identities
- Defining and grouping after sales service customers
- Services issuing, registering and tracking based on various entries
- Services registration and tracking management and planning for servicemen individually and as group
- Managing servicemen activities and performance
- Moving servicemen schedules and changing execution priorities
- Issuing goods requests from warehouse to meet servicemen material need
- Managing goods inventory of servicemen
- Issuing service invoice to record and track issued service
- Registering and tracking component overheat based on guarantee or not guarantee essence
- Service invoice number assignment to representations
- Issuing goods reception note from customer and its delivery management
- Registration and tracking a service based on its history
- Issuing a service registration and tracking based on another one
- Issuing work orders based on servicemen schedule
- Taking indices and various reports
- Centralized cartable of systems and other subset levels accessibility to them based on their requirement
- Designing and executing workflow on all processes and conditioning for confirming steps and their flow in worktable
- Resulted reports in the form of (HTML-EXCEL- XML-PDF)
- Recording and reporting in various currencies and languages (multi-lingual and multi-currencies)
- Possibility of attaching required documents in any format and amount
- Output reports can be in the Excel format
- Inserting a signature to all reports according to workflow
- Preparing change histories per any field
