Costumer Complaints
Nilram data processing costumer complaints system provided appropriate facilities to record, track, control and finally reporting of complaint amounts and process related to customers that established to get their satisfaction and development.
Some of covered processes:
- Registering various complaints based on their nature
- Classifying various complaints
- Complaints’ management and planning
- Defining complaint tracking trustees
- Evaluating complaints effectiveness
- Corrective items’ issuance based on each complaint
- Issuing one complaint based on another complaint
- Taking indices and various reports
- Preparing change histories per any field
- Centralized cartable of systems and other subset levels accessibility to them based on their requirement
- Designing and executing workflow on all processes and conditioning for confirming steps and their flow in worktable
- Resulted reports in the form of (HTML-EXCEL- XML-PDF)
- Recording and reporting in various currencies and languages (multi-lingual)
- Possibility of attaching required documents in any format and amount
- Output reports can be in the Excel format
- Inserting a signature to all reports according to workflow
